Client Services
Servicing & Repairs
Complete overhaul, regulation, and restoration of your timepiece by certified master watchmakers.
- Full movement service and calibration
- Water resistance testing and gasket replacement
- Crystal polishing and case refinishing
- Vintage restoration and parts fabrication
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Direct Concierge Access
Our client services team is available around the clock to assist with inquiries, arrange services, or provide guidance on care and maintenance.
Frequently Asked
We recommend a complete service every 4–5 years for optimal performance. However, if you notice significant time deviation, moisture under the crystal, or unusual sounds, contact us immediately for assessment.
Our standard warranty covers manufacturing defects in materials and workmanship for 2 years from purchase. Extended warranties are available at checkout and cover accidental damage, theft, and loss protection.
Yes. Our service centers accept timepieces from all recognized manufacturers. A preliminary inspection and estimate will be provided before any work commences.
Contact our concierge team to arrange a fully insured, prepaid shipping label. We coordinate with specialized logistics partners who handle high-value timepieces exclusively.
Contact our concierge team to arrange a fully insured, prepaid shipping label. We coordinate with specialized logistics partners who handle high-value timepieces exclusively.
Contact our concierge team to arrange a fully insured, prepaid shipping label. We coordinate with specialized logistics partners who handle high-value timepieces exclusively.
Contact our concierge team to arrange a fully insured, prepaid shipping label. We coordinate with specialized logistics partners who handle high-value timepieces exclusively.