1. Information We Collect
1.1 Personal Information You ProvideWe may collect personal information when you:
- Place an order or pre-order
- Participate in a crowdfunding campaign
- Subscribe to our mailing list
- Contact customer support
This may include:
- Full name
- Email address
- Shipping and billing address
- Phone number
- Order and payment metadata (processed by third parties)
1.2 Automatically Collected InformationWhen you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited and usage data
- Cookies and similar tracking technologies
2. Legal Bases for Processing (GDPR – Article 6)
If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:
- Contractual necessity – to fulfill orders, pre-orders, and warranty obligations
- Consent – for marketing communications and optional cookies
- Legal obligation – for accounting, tax, and regulatory compliance
- Legitimate interests – to improve our website, prevent fraud, and operate our business efficiently
3. How We Use Your Information
We use personal information to:
- Process orders, pre-orders, and payments
- Fulfill shipping and delivery
- Provide customer support and warranty service
- Communicate order updates and service notices
- Send marketing communications (opt-out available)
- Improve website functionality and performance
- Detect fraud and ensure platform security
4. Payment Processing
Payments are processed by secure third-party providers (such as Stripe or crowdfunding platforms). Valour Watches does not store full credit card numbers or CVV data.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyze traffic and user behavior
- Improve performance and user experience
You may manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.
6. Sharing of Personal Information
We may share personal information with trusted third parties solely as necessary to:
- Process payments
- Fulfill orders and shipments
- Provide website hosting and analytics
- Comply with legal obligations
We do not sell personal information.
7. International Data Transfers
Your personal data may be transferred to and processed in countries outside your country of residence, including the United States. Where required, such transfers are protected using appropriate safeguards, such as standard contractual clauses.
8. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal, accounting, and tax requirements
- Resolve disputes and enforce agreements
9. Your Rights (GDPR & UK GDPR)
If you are located in the EEA or UK, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time (without affecting prior processing)
Requests may be submitted to support@valourwatch.com.
10. California Privacy Rights (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect and why
- Request access to your personal information
- Request deletion of your personal information
- Opt out of the sale or sharing of personal information (we do not sell data)
- Not be discriminated against for exercising your rights
To exercise your rights, contact support@valourwatch.com with the subject line: "California Privacy Request"
11. Marketing Communications
You may opt out of marketing emails at any time by:
Transactional or service-related communications will still be sent as necessary.
12. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the internet is 100% secure.
13. Children's Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
14. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date.
